SAKERAsked in the aisle
The questions that come up most, answered the way we would answer them standing next to the tool.
Before you buy
Most of the questions below are about matching a tool to a job rather than about the tool itself. That is the right way round. A saw that is wrong for the limb is a bad afternoon no matter how well it is built.
The rest of it
Why does the price on this site not match the storefront?
The figure here is read off the catalog on the build date printed in the footer. Our retail partner sets the live price and it moves. Treat the number on this page as a band, not a quote, and check the storefront before you decide.
Can I order straight from this site?
No. There is no cart here and no checkout. Every buy button opens the same tool on the storefront run by our retail partner, and the order, the payment and the parcel all live on their side.
Who do I talk to if the parcel is late or went to the wrong door?
That one belongs to the retail partner, because they took the order and they hold the tracking. Anything about the tool itself, a figure on a spec line or a page on this site comes to us.
A tool I saw last month is gone from the shelf. What happened?
Shelves are rebuilt from the live catalog. A piece drops off when it goes out of stock or the listing closes. If you know the model, write to us and we will tell you what replaced it or whether it is coming back.
The same tool appears twice at different prices. Which one do I want?
Those are versions of one body: a different kit, a spare battery, a longer bar or a second blade. The spec line on each page carries what changed, and the cheaper one is usually the bare tool.
Do you sell spare chains, blades and bits separately?
Where the shelf has them, they sit beside the tool they fit rather than in a parts bin of their own. Open the shelf the tool came from and look for the pieces with the same body name.
How do I know a battery from one tool fits another?
Packs travel inside a family, not across the whole catalog. The spec line names the pack and the voltage, and a tool that takes a pack you already own says so on its own page.
What is the address at the bottom of the page for?
Letters. It is our bench and our mailbox, not a counter, so there is nothing to try on and no aisle to walk. Do not send a tool there either, because a piece goes back through the storefront that sold it.
Is the rating on a card yours or the storefront one?
It is read off the public listing where the storefront shows one, and most cards carry no rating at all because the figure was not available when the catalog was built. We do not write ratings ourselves.
What is the tool finder for, if the shelves are right there?
It is for the case where you know the job and not the category. Two questions, where you are standing and what is in front of you, and it lands on one shelf with four pieces already pulled off it.
Back to the tools
The shelves are two clicks from anywhere on this site, and the finder is one.